Automotive retailers increasingly face the challenge of improving efficiency, reducing costs, and responding quickly and successfully to changing industries and evolving customers. To be able to react quickly to these changes, we have the incadea.dms system for you, which will make day-to-day work easier and faster.
incadea.dms is a fully integrated solution that utilises the state-of-the-art functions of Dynamics 365 technology. At the same time, it is fully customisable to the needs of the customer.
The pre-configured roles cover all sales representative workplaces.
The solution centralises all information about customers (including sales, marketing and services) by means customer relationship management tools (CRM), which are also accessible via mobile applications.
The incadea.dms solution supports complicated scenarios for multiple currencies, multiple divisions, multiple languages, multiple brands, etc.
Modern analysis and reporting tools will help you verify and analyse key indicators and data indicators in real time.
Automation and optimisation functions increase productivity and cooperation (bar code, notification, etc.).
The incadea.dms system (Dealer Management System = DMS) is a project of the partner company incadea GmbH that is based on the platform Microsoft Dynamics 365 Business Central and Microsoft Dynamics NAV , and is adapted to the needs of vehicle vendors. This solution is international, flexible and thanks to this is easily adaptable to the needs of a specific customer. The individual modules in the incadea.dms system are fully integrated with the objective of eliminating duplication of work and preventing errors. Thanks to this, the management of the vehicle dealership has all the financial information about the operations of the company right at its fingertips.
The service module in incadea.dms includes tools for managing the processes of servicing activities and optimizing servicing capacities. It enables informed decision-making and increased work productivity. You will be able to more effectively monitor costs, measure productivity or manage your resources, including detailed performance monitoring of the individual phases of the servicing process. Logging the work time of individual mechanics, monitoring of used spare parts or the recording the costs of services of external suppliers are all standard functions. Furthermore, the service module also offers automatic need-for-regular-inspection notifications and provides information about unsettled customer late payments.
The spare parts section in incadea.dmsand the key functionalities in this section will enable you to improve your inventory control and to focus on sales and the customer experience. The module provides you with immediate overviews in real time of detailed inventory levels, sales performance and availability of individual spare parts. With the help of the spare parts module, you can focus on maintaining an optimal level of inventories according to the individual brands that meets customers' demands.
The incadea.dms solution contains a complex module for vehicle management that enables the management of a vehicle's life cycle from its acquisition until its sale. Thanks to this module, you will achieve higher profits by means of more effective management of offers for vehicles with a higher margin and it will help you to reduce costs through more detailed inventory cost control. Thanks to the 'new vehicles' module in incadea.dms and its functionality, you can manage your growth by means of a more effective sales process, which simplifies monitoring and enables you to close more sales.
Customer relationship management, known under the acronym CRM, focuses on four different elements: administration, contact management, opportunity management and campaign segmentation. All these mentioned processes are perfectly covered by the CRM module in incadea.dms.
The Car Rental module enables the complete management of customer car rentals. It provides the option of commercial rentals, replacement vehicle rentals during servicing works, test drive bookings, etc. Integration with other incadea.dms modules will ensure effective administration of your car fleet.
Highest partnership level with Microsoft
Dynamics 365 Business Central
Experience with global implementations
Stable European company
"Considering the positive experience of many other dealers in the BMW network, we also decided to go with the implementation of the incadea.dms system for the sale and servicing of vehicles at our company. Amongst others, the implementation included the complete migration of the company's historical data and consolidation of our accounting chart used within the framework of the entire Auto Palace Group. Apart from technological progress, our main motivation was to consolidate and speed up internal processes with the ability to monitor the financial development of the company in detail."
Director | Auto Palace Bratislava